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How should support leaders adapt their core metrics to get a true measure of success in this new era of AI?

How Customer Service Metrics Are Evolving in the Age of AI

How can you make sure you choose the right AI bot for your support needs? This checklist covers the key questions to ask, spanning nine major areas.

[Spotlight list item] Bot Buyer's Guide Aug 2023

The AI Chatbot Buyer’s Checklist

Check out our latest report and webinar series to learn the top 5 ways AI is transforming customer service, plus actionable tips and strategies to help your support team adapt to these exciting innovations.

[Spotlight list item - Resources] State of AI in CS 2023

The State of AI in Customer Service 2023

See the 5 trends shifting the customer service world today, plus tips to build customer loyalty and more efficient support.

[Spotlight list item] The Intercom Customer Service Trends Report 2023

The Intercom Customer Service Trends Report 2023

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

Intercom Resources

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Create messages that drive ongoing engagement.

Intercom on Customer Engagement

This book covers six topics that are crucial to successfully scaling your revenue.

Intercom on Sales

Onboarding isn’t a metric, it’s an outcome.

Intercom on Onboarding

Dozens of lessons that helped us grow from zero customers to more than 30,000. 

Perspectives on 9 questions we believe every founder and early stage employee will need to answer.

Understand the job customers are using your product for.

Authoritative, actionable strategies from industry leaders on how to grow your business.

The Growth Handbook

Industry-tested advice and frameworks for getting to breakout growth and beyond.

The Sales Handbook

Proven frameworks for building products that customers love.

Intercom on Product Management

Turn quality customer support into a competitive advantage.

Intercom on Customer Support

Intercom’s books share everything we’ve learned about building a great business across customer support, sales, and marketing. No fluff or sales pitches. Just quality information and insights.

Books

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