From startup lessons to product management and sales insights, we enjoy sharing many of the lessons we've learned over the years. Browse our book collection and download books for free.
Intercom on Customer Engagement
Send the right message to the right people at the right time.
Intercom on Sales
An exclusive look at the sales plays that have helped us scale a billion dollar business.
Intercom on Onboarding
Learn how to transform new signups into successful users.
Intercom on Marketing
Dozens of lessons that helped us grow from zero customers to more than 30,000.
Intercom on Starting Up
Perspectives on 9 questions we believe every founder and early stage employee will need to answer.
Intercom on Jobs-to-be-Done
Understand the job customers are using your product for.
The Growth Handbook
Authoritative, actionable strategies from industry leaders on how to grow your business.
The Sales Handbook
Industry-tested advice and frameworks for getting to breakout growth and beyond.
Intercom on Product Management
Customer-led advice on how to make your product better.
Intercom on Customer Support
Turn quality customer support into a competitive advantage.