Customer ServiceZara Burke20 June 2024
Zara Burke
Former Principal Content Strategist, Intercom
Customer ServiceZara Burke1 January 2024The ultimate customer support tech stack
Customer EngagementZara Burke21 September 2022Announcing our refreshed guide 'The Onboarding Starter Kit'
Customer ServiceZara Burke11 August 2022Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'
News & UpdatesZara Burke25 July 2022Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
Customer ServiceZara Burke13 April 2022Raising the bar: Revealing the 3 customer service trends to act on in 2022
Customer ServiceZara Burke18 January 2022Announcing 'The Intercom Customer Support Trends Report for 2022'
Customer ServiceZara Burke16 November 2021From cost center to value driver: How support metrics are evolving
Customer ServiceZara Burke21 September 2021Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'
Customer ServiceZara Burke31 March 2021The support leader’s guide to personal, efficient human support
Customer ServiceZara Burke24 March 2021The support leader’s guide to scaling smarter with self-serve support
Customer ServiceZara Burke16 March 2021The support leader’s guide to proactive support: Provide help before it’s needed
News & UpdatesZara Burke9 March 2021Announcing 'The Ultimate Guide to Conversational Support'
Customer ServiceZara Burke20 January 2021Give your customers best practices, not just FAQs
Customer ServiceZara Burke11 November 2020Announcing our new report – "The Future of Support Has Arrived: It's Conversational"
Customer ServiceZara BurkeDee Reddy22 October 2020Nate Brown on why proactive CX is the next competitive battleground
Customer ServiceZara Burke21 October 20207 steps to creating better help center content
Zara BurkeDee Reddy8 October 2020Bought-in and paid for: how Atlassian bridges the gap from freemium to enterprise sales
Dee ReddyZara Burke22 September 2020Getting conversational: HubSpot’s CEO on a new species of disruptor
Zara BurkeDee Reddy10 September 2020The appliance of science: Mark Roberge’s formula for scaling