The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 8, 2022 4 min

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Next gen inbox

Published Jun 7, 2022 6 min

From first touch to qualified lead: How to use live chat for sales

From first touch to qualified lead: How to use live chat for sales

Published Jun 2, 2022 27 min

Customer Experience author Elizabeth Dixon on the CX that makes an impact

Published Jun 1, 2022 22 min

How to use email marketing to create campaigns and connect with your users

Published May 31, 2022 9 min

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Published May 26, 2022 4 min

What is first contact resolution (FCR)?

What is first contact resolution (FCR)?

Published May 26, 2022 4 min

What is customer onboarding?

What is customer onboarding?

Published May 25, 2022 6 min

How our infrastructure scales alongside our customers

Intercom for Enterprise - Infrastructure & Scale

Published May 25, 2022 27 min

Intercom on Product: Facing the tech slowdown

Published May 25, 2022 2 min

What is an MQL (Marketing Qualified Lead)?

What is an MQL (Marketing Qualified Lead)?