Customer ServiceKaitlin Pettersen21 May 2020
Podcasts
Podcast episodes from The Intercom Blog.
Customer EngagementDee Reddy14 May 2020H.O.M.E: Entertainment - when all the world's a stage
Product & DesignDes Traynor12 May 2020Intercom on Product: Understanding your customer is key to good product judgment
Customer EngagementDee Reddy7 May 2020H.O.M.E: Market - when this little piggy stayed home
Customer EngagementDee Reddy30 April 2020H.O.M.E: Off the clock - love, laughter and life through a lens
Customer EngagementDee Reddy23 April 2020H.O.M.E: Health and wellness in the great indoors
Product & DesignDee Reddy16 April 2020Wootric’s Deepa Subramanian on measuring the voice of the customer
Customer ServiceDee Reddy9 April 2020Navigating the surge: A customer support roundtable
Customer EngagementDee Reddy2 April 2020The SaaS response - how companies are responding to COVID-19
News & UpdatesDee Reddy26 March 2020Working together while apart - a remote roundtable
Customer EngagementDee Reddy19 March 2020Bailey Richardson on creative ways to move user communities online
Customer ServiceAli Biggs12 March 2020Shep Hyken on fostering the cult of the customer
Product & DesignDee Reddy5 March 2020Jasmine Friedl on design, diversity and forging a different path for herself
Product & DesignCiaran Lee27 February 2020Intercom's Fergal Reid and Ciaran Lee on the making of Resolution Bot
Product & DesignBrian Donohue20 February 2020Buster Benson on the art of productive disagreement
Product & DesignDes Traynor18 February 2020Intercom on Product: Why making every day count is key to progress
Dee ReddyAmanda Connolly13 February 2020Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation
Courtney ChuangDee Reddy6 February 2020From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100
Dee ReddyCourtney Chuang23 January 2020The good, the bad, and the ugly: ChartMogul’s Nick Franklin on navigating hypergrowth
Product & DesignJohn Collins16 January 2020Miro's Andrey Khusid on the art of distributed teamwork