Customer service expert Shep Hyken joins us to discuss his latest book, which explores the secrets behind excellent customer retention and building long-term loyalty.
Product & Design 29 min listen
We hear it all the time: companies pitching themselves as the Uber of this and the Amazon of that. But rather than going after someone else’s domain, shouldn’t you create your own?
Scale by Intercom 39 min listen
When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott.
Marketing 16 min listen
As product-first businesses evolve, so do their product marketing needs. But is there a right way to set up your org for success? We talk to our PMM leaders about product marketing and how we do it at Intercom.
News & Updates 22 min listen
From an epiphany in a small Dublin coffee shop to a company of 700 people across five offices all over the world – here’s the story of how we got to where we are today.
Product & Design 32 min listen
This month, Intercom turns 10. As we reflect on the lessons we’ve learned along the way, we keep coming back to the importance of speed. Here’s how we think about maintaining momentum.
Support 34 min listen
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
Scale by Intercom 31 min listen
With the onset of the COVID-19 pandemic, a lot of companies stopped in their tracks and had to rethink everything. Others, however, hit the gas pedal. BrowserStack’s Mark Rudden details their experience.
Product & Design 42 min listen
IBM’s Chief Design Officer and Global Vice President Arin Bhowmick joins us to discuss the role design plays at IBM, the importance of user research, and the principles of building ethical, sustainable AI.
News & Updates 21 min listen
Intercomrades share their experiences of being out while the world is in, and recount some of their favorite memories from Prides past.