In episode two of our latest series of Scale, Tara Robertson tells John Collins how Sprout Social build an empathetic, data-driven customer journey to ensure customer retention.
Growth 35 min listen
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
Growth 32 min listen
Spendesk’s Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss how growing businesses can nimbly adapting to new markets and to new types of clients.
Sales 27 min listen
In our podcast series The Sales Summit, we host leaders from today’s most innovative companies for lively discussions on the future of sales. We take a fresh look at three big topics: speed, automation, and growth.
Growth 30 min listen
Tim Campos joins us for a discussion that ranges from balancing human-computer interaction to scaling productivity practices and how to define efficiency in a knowledge-based economy.
Marketing 34 min listen
What makes a community in the age of the internet? Bailey Richardson shares her fascinating insights gleaned from her work at the likes of Instagram.
Product & Design 32 min listen
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Product & Design 28 min listen
Intercom’s Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.
Marketing 26 min listen
Marketing strategist Val Geisler walks through practical email tips, her process for onboarding, and why she likens career progression to a spiral staircase.
Product & Design 35 min listen
It’s hard to find a hotter product trend than the idea of turning your product into a platform. And it’s not without good reason: it’s a great way to tap into new audiences and expand your market share.