We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
Marketing 40 min listen
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.
Support 34 min listen
Customer service expert and New York Times best-selling author Shep Hyken chats to Intercom’s Ali Biggs about what has changed in the world of customer service and why ultimately, a lot has stayed the same.
Product & Design 42 min listen
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unique upbringing, her journey to a career in design and how she’s built her team in San Francisco.
Product & Design 46 min listen
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.
Product & Design 32 min listen
Author and product leader Buster Benson joins Intercom’s Director of Product Management to discuss his recent book “Why Are We Yelling: The Art of Productive Disagreement”. He shares his insights for teams looking to practically apply this in the workplace.
Product & Design 28 min listen
Des Traynor and Paul Adams discuss the importance of efficiency to good product principles and why it’s important to build a team who are willing make every day count
Growth 32 min listen
In our final episode of this season of Scale, we hear what automation means for the future of work and in particular for the marketing world. We discuss why it’s the key to allowing your team focus on strategy, creativity, and execution.
Marketing 36 min listen
Yvonne Chen, VP of Marketing at Udemy for Business, tells Intercom’s Brian Kotlyar how they built a thriving B2B SaaS business on top of an already successful consumer marketplace.
Growth 28 min listen
ChartMogul founder and CEO Nick Franklin discusses the ups and downs of hypergrowth, from how he built a highly engaged audience to why he’s so focused on solving one core problem.