We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
Product & Design 45 min watch
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
News & Updates 10 min listen
What happens when AI enters the workplace? In this special episode, we dive into a groundbreaking study exploring how AI-assisted humans will redefine the boundaries of productivity.
Customer Service 30 min watch
What does it take to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty? Listen to CX expert Micah Solomon share his insights.
Customer Service 30 min watch
What distinguishes companies that are truly customer-obsessed from their customer-focused or customer-centric colleagues? CX executive Marbue Brown tells us all.
Customer Service 27 min watch
The reasoning is pretty straightforward: If you invest in the customer experience, it’ll improve. But by how much? And where’s…
Customer Service 27 min watch
The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…
Customer Service 15 min listen
In the fast-paced world of fintech, could customer service set companies apart from the pack?
News & Updates 59 min watch
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.
Customer Service 27 min watch
Building customer loyalty requires a lot more than a satisfied customer. What can cognitive science teach us about creating memorable customer experiences that turn prospects into advocates?