Customer ServiceLeanne Harte6 November 2024
chatbots
AI & AutomationLiam Geraghty20 July 2023What happens when customers meet chatbots? Discussing our latest research on AI in customer service
AI & AutomationLiam Geraghty29 June 2023Becoming Fin: The story behind the name of our AI chatbot
Customer ServiceDeclan Ivory3 May 2023How customer service chatbots are redefining customer experience
Customer ServiceFergal Reid14 March 2023Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4
Customer ServiceNiamh O'Connor9 February 2023The ultimate guide to live chat support
Customer EngagementOrinna Barton10 May 2022Marketing chatbots: The marketer that’s always on
Customer ServiceFranka Martinovic26 January 2022This time, it’s personal: Redefining automated support in the modern age
AI & AutomationKelly O'Brien3 January 2020Proper botiquette – five rules for designing impactful chatbots
Customer ServiceAnna Murphy2 December 2019Found in translation: How multilingual support helps you scale customer experiences
Customer EngagementSara Yin18 November 2019Where chatbots are headed
Customer ServiceAnnie Berrones13 November 2019How a chatbot sped up our tech support resolution time by 50%
AI & AutomationStan Massueras5 March 2019How sales development is being transformed by automation
Dustin CrawfordDavid Carr26 February 2019Every sales team needs chatbots. Here's why.
AI & AutomationCourtney Chuang15 January 2019Announcing The Complete Guide to Using Chatbots for Sales
Product & DesignDes Traynor10 January 2019How bots, messengers and apps will define 2019
AI & AutomationDustin Crawford20 December 2018Sujan Patel on scaling growth with chatbots
Customer EngagementDaniel Harris3 December 2018Holiday messaging and chatbot tips for marketers
AI & AutomationWilliam Holden12 September 2018How Custom Bots can reshape your entire sales cycle
Product & DesignCindy Chang5 September 2018Fresh perspective – how we invented our Custom Bot chatbot builder