Product & DesignYuriy Oparenko22 August 2018
chatbots
Customer EngagementSara Yin21 August 20186 essential chatbot recipes for sales and marketing teams
Product & DesignBrian DonohueDebby Shepard15 August 2018Embracing complexity: Designing our Custom Bot builder
Product & DesignAdam Risman9 August 2018Microsoft’s Lili Cheng on making bots more human
News & UpdatesPaul Adams8 August 2018Announcing Custom Bots, the chatbots that drive business growth
Product & DesignShekMan Tang11 October 2017The cult of conversational design: why forms aren't dead yet
Product & DesignElizabeth McGuane16 August 2017Naming a new product? Start with the job.
Product & DesignElizabeth McGuane24 May 2017Designing half of a conversation
Product & DesignHugh Durkin6 February 2017Why voice bots will rule the chatbot landscape
Customer EngagementJennifer Kutz12 January 2017Edelman's Lucy Allen on PR for startups
Product & DesignElizabeth McGuane11 January 2017Bot names - what should you name yours?
Product & DesignDes Traynor5 January 2017Product trends with Intercom's Paul Adams and Emmet Connolly
Customer ServicePaul Adams13 December 2016Rethinking customer support automation
Product & DesignEmmet Connolly18 May 2016Principles of bot design