Davin O'Dwyer28 February 2023
Customer Feedback
- Davin O'Dwyer3 October 2022
What is a customer feedback loop?
- Customer EngagementAlan McGlinchey31 May 2022
How to ask your customers great questions and gather actionable feedback – 3 key takeaways
Product & DesignAlissa Tyrangiel12 January 2022Moving fast and building smart: The value of quick customer feedback
News & UpdatesNicole Garrison31 August 2021Announcing multichannel transactional messaging: Make sure your customers get the message
Product & DesignDee Reddy18 March 2021Built for you: Behind conversation topics and custom reports
Product & DesignDavin O'Dwyer21 April 2020Reading list: Know your customers
Product & DesignGraham Ó MaonaighSian Townsend28 August 2019Customer feedback strategy: How to collect, analyze, and take action
Customer ServiceKaitlin Pettersen11 July 2019HubSpot’s Michael Redbord on staying in touch with your customers as you scale
Product & DesignBrian Donohue4 July 2019Josh Seiden on why product teams should focus on outcomes over output
Product & DesignKai Forsyth25 March 2019How to learn from churn – designing good user offboarding
Geoffrey Keating14 March 2019The art of being truly customer centric: 6 lessons from SurveyMonkey’s CMO
Product & DesignUlaize Hernandez TroyasRyan Steinberg11 February 2019Stars in their eyes – why we changed our emoji ratings
News & UpdatesLandon Bennett10 July 2018How Intercom helped a bootstrapped SaaS business punch above its weight
Product & DesignNicholas Sainsbury14 March 2018How to run a successful beta in 7 steps
Customer EngagementGeorge Williams6 December 2017How we use product betas to shape our product marketing
Customer EngagementAdam Risman30 November 2017Dropbox's Jenna Crane on bringing a new product to market
Customer ServiceDarragh Browne25 October 2017The secret to great support is teaching users how to fish
Product & DesignGreg Davis18 August 2017After product launches: how to complete the feedback loop
Product & DesignSian Townsend17 August 2017GV's Michael Margolis on user research for startups