Product & DesignJohn Collins26 May 2017
Customer Feedback
EngineeringDale Cantwell15 May 2017Empathy engineering: bridging the gap from code to customer
Customer ServicePenny Gray3 May 2017Giving customer support a seat at the product table
Product & DesignColin Bentley26 April 2017When a cupcake becomes a wedding cake
Product & DesignSinéad Cochrane4 April 20177 questions to ask before messaging your customers for research
Product & DesignGustavs Cirulis27 February 2017Using Intercom to design Intercom
Customer ServiceDes Traynor10 February 2017How your support team improves your product
Product & DesignPaul Adams20 December 2016Launch mode vs iterate mode
Customer ServiceJeff Gardner14 June 2016Who are you building for?
Customer ServiceSabrina Gordon14 April 2016CoSupport's Sarah Hatter on customer support
Product & DesignDes Traynor22 March 2016The when and where of product feedback
Product & DesignBrian Donohue3 December 2015The product manager chameleon
Product & DesignPaul Adams17 June 2015Where do product roadmaps come from?
Product & DesignEmma Meehan15 June 2015Every product company needs to do research
Product & DesignAdeel Ahmad12 December 2014How customer feedback gave Shopseen the perfect feature idea
Product & DesignGarrett Moon14 October 2013How to launch with a validated idea
Product & DesignPaul Adams26 August 2013Asking customers what you want to hear
Customer ServiceDes Traynor14 August 2013The right type of customer conversations
Product & DesignDes Traynor25 July 2013Analyzing Abandonment in Your Product