Product & DesignPranava Tandra24 January 2025Designing for clarity: How we restructured Intercom’s information architectureRead more
Product & DesignMolly Mahar17 January 2024A new age of UX: Evolving your design approach for AI productsRead more
Product & DesignLiam Geraghty7 September 2023Shopify UX Director Elizabeth McGuane on why design should start with wordsRead more
Product & DesignLiam Geraghty7 February 2023AI in the designer's toolbox: Shaping the future with ChatGPTRead more
Product & DesignPaul Murphy24 January 2023Reinventing our wheel: The vision behind Intercom's redesigned MessengerRead more
Product & DesignTatiana Sivo17 January 2023Intercom's product principles: Building product that's opinionated by default, but flexible under the hoodRead more
Product & DesignPranava Tandra6 December 2022Intercom's product principles: Creating personal products by designRead more
Product & DesignEugenia Ortiz9 November 2022Intercom's product principles: What you ship is what mattersRead more
Product & DesignCormac O'Dwyer9 August 2022Valuable insights at the right time: Determining the ideal level of design fidelity for user testingRead more
Product & DesignGustavs Cirulis5 July 2022Intercom's product principles: How connected, modular systems help us to focus on important decisionsRead more
Product & DesignGustavs CirulisCindy Chang16 May 202214 tips to help you run a successful product design workshopRead more
Product & DesignCharlotte Sferruzza20 April 2022Intercom's product principles: Following design fundamentals to leave space for innovationRead more
Product & DesignEmmet Connolly9 February 2022Introducing Intercom's product principles: A series exploring the beliefs that shape what and how we buildRead more
Product & DesignGustavs Cirulis8 December 2021Building a foundation of excellence: Intercom's 9 fundamentals of great interaction designRead more
Product & DesignDes Traynor20 October 2021Foundations to build on: Intercom's principles for building productRead more
Product & DesignGustavs Cirulis30 June 2021Leadership without management: Expanding our Product Design career pathRead more
Product & DesignDaria Vorontsova16 February 2021How to “steal like a designer” and boost creativityRead more
Product & DesignAlex Potrivaev19 January 2021Tackling complex design debt: A three-step frameworkRead more