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AI features available in the Inbox
Easily rephrase answers, adjust to your tone, translate replies or fix spelling… Expand or Rephrase - write shorthand customer responses and let the AI generate a complete suggested… Rephrase - Support reps are using the 'Rephrase' feature to add some variety into their replies and macros
Customize Fin AI Agent tone of voice and answer length
How to adjust the tone of voice used in Fin's replies to sound more like your preferred company tone… To adjust the tone of voice used in Fin's replies to sound more like your preferred company tone, go… Fin's tone of voice
Country-specific dial tones for inbound calls
Callers now hear the ringing tone they'd expect for their country — automatically, no setup required… When a customer calls your Intercom Phone number, they now hear the ringing tone they'd expect for their… The tone plays for 30–45 seconds while the call connects, with timing calculated dynamically from each
Our best practice guide for staying personal at scale
Personalize your messages for each recipient with variables, accurate targeting, and the right tone of voice… It's easy to automatically include each customer’s first name, last name, company names and a whole ton
How to use Copilot
of voice More friendly More formal Rephrase Expand Translate to..… dropdown arrow to Add to composer & modify and then select the adjustments you’d like to make: My tone
Use Fin Operator for guidance rules
It handles tone, policies, escalation criteria, and topic-specific instructions… Update existing rules — Ask Fin Operator to change how a rule is worded, expand its scope, or tighten… "Show me all guidance about pricing" "List our tone-related guidance rules" Draft new rules
Optimize your Help Center for Fin AI Agent
Review and rewrite: Rephrase content to match customer language… Using Operator works really well if you create a style guide with the structure, formatting, tone of… You can create your own style guide by documenting your preferred tone, terminology, heading structure
Choose channels to deploy Fin AI Agent
Start with one, monitor performance, and expand to additional channels as you see results, working towards… Social channels call for a relatively casual and responsive tone… Whichever channel you deploy Fin on first, you can expand to additional channels over time, tailoring
Introduction to Deploy
It responds in your tone of voice… Tip: Before going live, review and expand your content for Fin ingestion… Roll out Fin on one or two channels or to one segment, then expand as you learn
Auto-close inactive conversations
It's a good idea to start small (e.g. on Web) and expand to other channels once you're sure your workflow… You can edit this message to reflect your company's unique tone of voice