The Box content integration enables you to import existing content from Box into Intercom. In just a few clicks, you can empower Fin AI Agent and Copilot with the knowledge your team already relies on.
Fast & Easy Sync – Seamlessly import your Box content into Intercom in minutes, so your team and AI tools can start using it right away.
Choose What Matters – Stay in control by selecting exactly which documents to sync, ensuring Fin taps into only the most relevant information.
Always Up to Date – Keep everything fresh with simple resyncs, so any updates in Box are automatically reflected in Intercom.
Note: Synced content from Box will be added as external content and will be made available to Fin AI Agent and Copilot by default.
Sync content from Box
To set up your sync, go to Fin AI Agent > Train > Content and select See all below the "Add content" section, then click From Box.
You'll need to log in to your Box account and then select Grant Access to Box.
Next, you can choose folders and files you'd like to import.
Tip: Use "Select all" or "Unselect all" to easily select all your content in bulk.
Supported Box file types
Intercom currently only supports syncing the following file types from Box:
docx
pdf
md
txt
html
json
csv
Once done, click Sync and your content will start syncing.
Manage synced Box content
Once the sync is complete, you’ll receive an email notification. All of your files will appear in Fin AI Agent > Train > Content.
Configure the settings
If you open a Box file in Fin AI Agent > Train > Content, you can view the content for that file and configure the settings from the "Details" panel.
Note: Imported content from Box appears as external content in Intercom which can't be edited, you'll need to edit it in Box.
Re-sync or remove Box content
Files are currently not auto-synced, however, you can manually trigger a re-sync or remove Box content from Fin AI Agent > Train > Content:
Select your Box content below the "Content sources" section.
Click the settings icon in the top right.
Choose Re-sync or Remove this source.
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts