Existing customers who were part of the early access / beta program for Intercom Phone will continue to have the same access without charge for a limited time. Any changes to the early access / beta program will be notified in advance. See terms of service.
If using Intercom Phone, you’ll be billed based on region and your usage of:
Phone:
Phone numbers
Inbound minutes
Outbound minutes
Recording minutes
Messenger calls:
Messenger call minutes
Recording minutes
The price of outbound minutes varies based on the end user's location. Use the price calculator to find outbound minute prices for all locations.
Region
United States
Category | Type | Price |
Phone number Fixed monthly charge | Local number | $1.00 |
| Toll-Free number | $2.00 |
| Mobile number | - |
Inbound minutes | Local inbound minute | $0.0120 |
| Toll-free inbound minute | $0.0370 |
| Mobile inbound minute | - |
Outbound minutes | Outbound Minutes | Use the price calculator to find prices depending on end user locations |
Messenger | Messenger minutes | $0.0300 |
| Messenger recordings | $0.0300 |
Recordings | Call Recording | $0.0035 |
United Kingdom
Category | Type | Price |
Phone number Fixed monthly charge | Local number | $1.00 |
| Toll-Free number | $2.00 |
| Mobile number | $1.00 |
Inbound minutes | Local inbound minute | $0.0120 |
| Toll-free inbound minute | $0.0750 |
| Mobile inbound minute | $0.0120 |
Outbound minutes | Outbound Minutes | Use the price calculator to find prices depending on end user locations |
Messenger | Messenger minutes | $0.0300 |
| Messenger recordings | $0.0300 |
Recordings | Call Recording | $0.0035 |
Canada
Category | Type | Price |
Phone number Fixed monthly charge | Local number | $1.00 |
| Toll-Free number | $2.00 |
| Mobile number | - |
Inbound minutes | Local inbound minute | $0.0120 |
| Toll-free inbound minute | $0.0370 |
| Mobile inbound minute | - |
Outbound minutes | Outbound Minutes | Use the price calculator to find prices depending on end user locations |
Messenger | Messenger minutes | $0.0300 |
| Messenger recordings | $0.0300 |
Recordings | Call Recording | $0.0035 |
Australia
Category | Type | Price |
Phone number Fixed monthly charge | Local number | $3.00 |
| Toll-Free number | $16.00 |
| Mobile number | $6.00 |
Inbound minutes | Local inbound minute | $0.0120 |
| Toll-free inbound minute | $0.0660 |
| Mobile inbound minute | $0.0160 |
Outbound minutes | Outbound Minutes | Use the price calculator to find prices depending on end user locations |
Messenger | Messenger minutes | $0.0300 |
| Messenger recordings | $0.0300 |
Recordings | Call Recording | $0.0035 |
Germany
Category | Type | Price |
Phone number Fixed monthly charge | Local number | $1.00 |
| Toll-Free number | - |
| Mobile number | $5.00 |
Inbound minutes | Local inbound minute | $0.0120 |
| Toll-free inbound minute | - |
| Mobile inbound minute | $0.0160 |
Outbound minutes | Outbound Minutes | Use the price calculator to find prices depending on end user locations |
Messenger | Messenger minutes | $0.0300 |
| Messenger recordings | $0.0300 |
Recordings | Call Recording | $0.0035 |
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