Intercom

Protect your account with 2FA, Google Sign-On or SAML SSO

Configure SAML SSO to let your team log in to Intercom using your identity provider like Okta or OneLogin.

Integrate with an identity provider and log in with SAML SSO

Set up the Intercom app in Okta to automatically provision, update, and deprovision teammates from your Okta account.

Configure SCIM Provisioning with Okta

Create and remove teammates using Okta, OneLogin or another identity provider using SCIM provisioning.

System for Cross-domain Identity Management (SCIM) Provisioning

Set restrictions on which teammates can access data and features within your Intercom workspace.

Teammate permissions: how to control workspace access

How to force teammates to re-authenticate after a set period of time.

Setting a custom session length for teammates on your workspace

Prevent unauthorized access by restricting which IP addresses can access your workspace.

Restricting access to your Intercom workspace using IP restrictions

How to request a 2FA recovery code

Learn how to sync groups from your Identity Provider (IdP) and map them to Intercom roles to automate teammate permissions.

Assign teammate roles automatically with SCIM groups

How to update your Identity Provider with Intercom's new SAML certificate.

Update your Identity Provider with Intercom's new SAML certificate (by Dec 2026)

Beth-Ann Sher

Ivan

Colin Bentley

How to securely authenticate teammates in your workspace

Teammate account & access management

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