Intercom app

Use this article to set up and manage authentication for your Intercom workspace — including enabling Google Sign-In, requiring Two-Factor Authentication (2FA), switching between login methods, and troubleshooting common login…

Protect your account with 2FA, Google Sign-On or SAML SSO

Configure SAML SSO to let your team log in to Intercom using your identity provider like Okta or OneLogin.

Integrate with an identity provider and log in with SAML SSO

Set up the Intercom app in Okta to automatically provision, update, and deprovision teammates from your Okta account.

Configure SCIM Provisioning with Okta

Create and remove teammates using Okta, OneLogin or another identity provider using SCIM provisioning.

System for Cross-domain Identity Management (SCIM) Provisioning

Set restrictions on which teammates can access data and features within your Intercom workspace.

Teammate permissions: how to control workspace access

How to force teammates to re-authenticate after a set period of time.

Setting a custom session length for teammates on your workspace

Prevent unauthorized access by restricting which IP addresses can access your workspace.

Restricting access to your Intercom workspace using IP restrictions

How to request a 2FA recovery code

Learn how to sync groups from your Identity Provider (IdP) and map them to Intercom roles to automate teammate permissions.

Assign teammate roles automatically with SCIM groups

How to update your Identity Provider with Intercom's new SAML certificate.

Update your Identity Provider with Intercom's new SAML certificate (by Dec 2026)

Use the REST API IP allowlist to restrict which IP addresses can call your Intercom REST API.

Restrict REST API access by IP allowlist

Beth-Ann Sher

Penny Gray

Michael Lee

How to securely authenticate teammates in your workspace.

Teammate account & access management

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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