Intercom

Send contextual chats, and posts to customers while they use your product or browse your website.

Get started sending Chat and Post messages

Create banner messages and engage your customers in an unobtrusive and effective way.

How to create a banner message

Series changelogs let you see who made changes to your series, when, and what the most recent update was

See recent changes and a history of updates to your series

Damon Alexander

Brian Byrne

Ruairí Galavan

Sending the right message at the right time lets you capture leads, and connect with customers.

Outbound Chats, Posts & Banners

When to choose a chat or a post. And how to deliver it in the best way.

Setting up Chats and Posts for maximum impact

How to create highly targeted and personalized Chats or Posts at scale.

Using dynamic content in Chats and Posts

Share apps in your messages and let users take actions directly in the messenger.

Send apps in messages

A guide to implementing an effective account-based marketing strategy

What is account-based marketing?

Capture your leads' email addresses with targeted messages to visitors.

Can I capture MQLs with Intercom?

Beth-Ann Sher

Liam Keegan

Creating and sending Chats & Posts

Everything you need to know about sending event-based messages

Transactional messaging with Intercom

Check out these example banners and find inspiration for your messaging plans.

Banner message best practices — Example uses

Send messages that celebrate what your customers do — from small tasks to big milestones.

Celebrate customer progress

Gather customer feedback easily by adding reactions to your messages.

Get feedback at scale using message reactions

Message your customers every time they take an action with event based messaging.

Send repeatable messages based on events you track in Intercom

What to say and who to target for your short, medium and long-term check-up messages.

Check up on your customers regularly

When, where and how to ask your customers for feedback about your features.

Get feedback on your features

Perform account-based marketing on your site by targeting key accounts with messages.

Send personalized messages to target accounts on your site

Send messages to your customers at regular intervals, like once a month, on their birthday, or the week before an important moment.

Send messages on a recurring schedule

Pre-empt and answer important questions at the right time, in the right place.

Anticipate customer questions

Chat with visitors of your website based on what they do.

Send targeted messages to visitors on your website

Sending messages at the right time and place

Message history lets you see changes that were made and the impact they had on your messages.

Keep track of message changes and performance

Learn when and where to welcome your users, and how to craft a message your customers will act on.

Welcome your new users

Tell the right users about features when and where it matters, in an engaging way.

A guide to announcing your new features

Cross promote relevant features to users at the right time, in the right place. And offer a compelling incentive for signing up.

Convert trial users into paying customers

Personalize your messages by sending them dynamically from, and routing replies to, account owners.