Outbound Chats, Posts & Banners

Sending the right message at the right time lets you capture leads, and connect with customers.

Ruairí Galavan avatar Phil avatar Liam Keegan avatar +2
24 articles in this collection
Written by Ruairí Galavan, Phil, Liam Keegan and 2 others
Sending messages at the right time and place

Transactional messaging with Intercom

Everything you need to know about sending event-based messages
Brian Byrne avatar
Written by Brian Byrne
Updated over a week ago

Banner message best practices — Example uses

Check out these example banners and find inspiration for your messaging plans.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Celebrate customer progress

Send messages that celebrate what your customers do — from small tasks to big milestones.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Get feedback at scale using message reactions

Gather customer feedback easily by adding reactions to your messages.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Send repeatable messages based on events you track in Intercom

Message your customers every time they take an action with event based messaging.
Damon Alexander avatar
Written by Damon Alexander
Updated this week

Check up on your customers regularly

What to say and who to target for your short, medium and long-term check-up messages.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Get feedback on your features

When, where and how to ask your customers for feedback about your features.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Send personalized messages to target accounts on your site

Perform account-based marketing on your site by targeting key accounts with messages.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Send messages on a recurring schedule

Send messages to your customers at regular intervals, like once a month, on their birthday, or the week before an important moment.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago

Anticipate customer questions

Pre-empt and answer important questions at the right time, in the right place.
Ruairí Galavan avatar
Written by Ruairí Galavan
Updated over a week ago

Send targeted messages to visitors on your website

Proactively reach out to and chat with visitors of your website based on what they do.
Damon Alexander avatar
Written by Damon Alexander
Updated over a week ago