The Intercom Messenger

Setting up and customizing your Messenger to start chatting with customers

Ruairí Galavan avatar Thibault Candebat avatar Laura Jolly avatar +2
27 articles in this collection
Written by Ruairí Galavan, Thibault Candebat, Laura Jolly and 2 others
Customizing the Messenger for your business

Customize the Intercom Messenger (basics)

Set the Messenger's appearance, language, apps, reply time, visibility and more.
Damon Alexander avatar
Written by Damon Alexander
Updated today

Customize the Intercom Messenger (technical)

Create a custom launcher, move its position on your site and more.
Damon Alexander avatar
Written by Damon Alexander
Updated today

Customize your Messenger home with apps

Help your visitors and customers get things done quickly with a personalized Messenger home.
Liam Keegan avatar
Written by Liam Keegan
Updated today

Configure your Messenger to support multiple brand styles

Support multiple brands on different domains — Set unique logos, colors, wallpapers, and more.
Damon Alexander avatar
Written by Damon Alexander
Updated today

Require leads to give their email to start a conversation

Only allow leads who give their email address to chat.
Liam Keegan avatar
Written by Liam Keegan
Updated today

Control who can start conversations in your Messenger

Choose which users and visitors can start a new conversation with your team.
Damon Alexander avatar
Written by Damon Alexander
Updated today

Localize Intercom to work with multiple languages

How to localize the Messenger, Articles, auto messages and more.
Damon Alexander avatar
Written by Damon Alexander
Updated today

Article Search app — In bots and on mobile

Let customers search for and view help articles in conversations.
Damon Alexander avatar
Written by Damon Alexander
Updated today

Control who can see the Messenger launcher on your site

Only show the Messenger to leads you want to chat to
Damon Alexander avatar
Written by Damon Alexander
Updated today