Group 65
Go to Intercom
Deutsch
English
Español
Français
Português do Brasil
日本語
All Collections
The Intercom Messenger
The Intercom Messenger
Setting up and customizing your Messenger to start chatting with customers
+2
27 articles in this collection
Written by
Ruairí Galavan,
Thibault Candebat,
Jack Jenkins
and 2 others
Introducing your Messenger
How the Intercom Messenger works, customizing your Messenger home with apps, and more.
Written by
Jack Jenkins
Updated over a week ago
Getting started with the Messenger
Set expectations during holidays
Let customers know when to expect a response while your team is out of the office for a holiday.
Written by
Laura Jolly
Updated over a week ago
The Intercom Messenger in your product and on your website
Written by
Ruairí Galavan
Updated over a week ago
Turn off, show or hide the Intercom Messenger
Control which users and visitors can see the Messenger.
Written by
Jack Jenkins
Updated over a week ago
Let customers know you’re out of office
Set your exact office hours so your customers know when to expect a reply.
Written by
Ruairí Galavan
Updated over a week ago
Customizing the Messenger for your business
Customize the Intercom Messenger (basics)
Set the Messenger's appearance, language, apps, reply time, visibility and more.
Written by
Jack Jenkins
Updated over a week ago
Customize the Intercom Messenger (technical)
Create a custom launcher, move its position on your site and more.
Written by
Jack Jenkins
Updated over a week ago
Customize your Messenger home with apps
Help your visitors and customers get things done quickly with a personalized Messenger home.
Written by
Liam Keegan
Updated over a week ago
Configure your Messenger to support multiple brand styles
Support multiple brands on different domains — Set unique logos, colors, wallpapers, and more.
Written by
Jack Jenkins
Updated over a week ago
Require leads to give their email to start a conversation
Only allow leads who give their email address to chat.
Written by
Liam Keegan
Updated over a week ago
Control who can start conversations in your Messenger
Choose which users and visitors can start a new conversation with your team.
Written by
Jack Jenkins
Updated over a week ago
Localize Intercom to work with multiple languages
How to localize the Messenger, Articles, auto messages and more.
Written by
Jack Jenkins
Updated over a week ago
Article Search: let customers find and read help articles
Let customers search for and view help articles from your Messenger.
Written by
Ruairí Galavan
Updated over a week ago
Control who can see the Messenger launcher on your site
Only show the Messenger to leads you want to chat to
Written by
Jack Jenkins
Updated over a week ago
The Messenger JavaScript API
How do I end a session?
Call the Intercom shutdown method to clear your customers’ conversations when they log out of your app.
Written by
Ruairí Galavan
Updated over a week ago
Intercom Messenger Cookies
How we use cookies in the Messenger
Written by
Thibault Candebat
Updated over a week ago
The Intercom JavaScript API
Written by
Ruairí Galavan
Updated over a week ago
Common questions and Messenger troubleshooting
Why can't I see the Messenger?
If the Messenger isn't appearing on your product or site, follow these steps to troubleshoot the issue.
Written by
Jack Jenkins
Updated over a week ago
How do teammates appear in the Messenger’s team profile?
How the team profile shows your most recently active teammates.
Written by
Liam Keegan
Updated over a week ago
Can I move the Messenger's position on my product or site?
You can move the Messenger's position to suit your product or site.
Written by
Liam Keegan
Updated over a week ago
Is the Intercom Messenger accessible?
How the Messenger is built to be accessible, and ways you can help keep it accessible.
Written by
Liam Keegan
Updated over a week ago
How does the Messenger work with different languages?
Written by
Ruairí Galavan
Updated over a week ago
When do borderless conversations appear?
Written by
Ruairí Galavan
Updated over a week ago
Can I hide my location in the Messenger?
Written by
Ruairí Galavan
Updated over a week ago
Can I disable the ability to send GIFs?
Disable the ability for customers and teammates to send GIFs.
Written by
Liam Keegan
Updated over a week ago
Real-time messaging explained
How the Messenger shows alerts, when you're active, your team's response time and more.
Written by
Ruairí Galavan
Updated over a week ago
Can I customize the Intercom Messenger?
Written by
Ruairí Galavan
Updated over a week ago