The Intercom Messenger

Setting up and customizing your Messenger to start chatting with customers

Ruairí Galavan avatar Thibault Candebat avatar Jack Jenkins avatar +1
26 articles in this collection
Written by Ruairí Galavan, Thibault Candebat, Jack Jenkins and 1 other
Customizing the Messenger for your business

Customize the Intercom Messenger (basics)

Set the Messenger's appearance, language, apps, reply time, visibility and more.
Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Customize the Intercom Messenger (technical)

Create a custom launcher, move its position on your site and more.
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Written by Jack Jenkins
Updated over a week ago

Customize your Messenger home with apps

Help your visitors and customers get things done quickly with a personalized Messenger home.
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Written by Liam Keegan
Updated over a week ago

Configure your Messenger to support multiple brand styles

Support multiple brands on different domains — Set unique logos, colors, wallpapers, and more.
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Written by Jack Jenkins
Updated over a week ago

Require leads to give their email to start a conversation

Only allow leads who give their email address to chat.
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Written by Liam Keegan
Updated over a week ago

Control who can start conversations in your Messenger

Choose which users and visitors can start a new conversation with your team.
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Written by Jack Jenkins
Updated over a week ago

Localize Intercom to work with multiple languages

How to localize the Messenger, Articles, auto messages and more.
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Written by Jack Jenkins
Updated over a week ago

Article Search: let customers find and read help articles

Let customers search for and view help articles from your Messenger.
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Written by Ruairí Galavan
Updated over a week ago

Control who can see the Messenger launcher on your site

Only show the Messenger to leads you want to chat to
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Written by Jack Jenkins
Updated over a week ago