The Intercom Messenger

Setting up and customizing your Messenger to start chatting with customers

Ruairí Galavan avatar Thibault Candebat avatar Jack Jenkins avatar +1
25 articles in this collection
Written by Ruairí Galavan, Thibault Candebat, Jack Jenkins and 1 other
Common questions and Messenger troubleshooting

Why can't I see the Messenger?

If the Messenger isn't appearing on your product or site, follow these steps to troubleshoot the issue.
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Written by Jack Jenkins
Updated over a week ago

How do teammates appear in the Messenger’s team profile?

How the team profile shows your most recently active teammates.
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Written by Liam Keegan
Updated over a week ago

Can I move the Messenger's position on my product or site?

You can move the Messenger's position to suit your product or site.
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Written by Liam Keegan
Updated over a week ago

Is the Intercom Messenger accessible?

How the Messenger is built to be accessible, and ways you can help keep it accessible.
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Written by Liam Keegan
Updated over a week ago

How does the Messenger work with different languages?

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Written by Ruairí Galavan
Updated over a week ago

When do borderless conversations appear?

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Written by Ruairí Galavan
Updated over a week ago

Can I hide my location in the Messenger?

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Written by Ruairí Galavan
Updated over a week ago

Can I disable the ability to send GIFs?

Disable the ability for customers and teammates to send GIFs.
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Written by Liam Keegan
Updated over a week ago

Real-time messaging explained

How the Messenger shows alerts, when you're active, your team's response time and more.
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Written by Ruairí Galavan
Updated over a week ago

Can I customize the Intercom Messenger?

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Written by Ruairí Galavan
Updated over a week ago

Can I control what types of users see the Messenger?

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Written by Liam Keegan
Updated over a week ago