The Intercom Messenger

Setting up and customizing your Messenger to start chatting with customers

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27 articles in this collection
Written by Ruairí Galavan, Thibault Candebat, Jack Jenkins and 2 others

Introducing your Messenger

How the Intercom Messenger works, customizing your Messenger home with apps, and more.

Written by Jack Jenkins
Updated this week

Getting started with the Messenger

Set expectations during holidays

Let customers know when to expect a response while your team is out of the office for a holiday.

Written by Laura Jolly
Updated over a week ago

The Intercom Messenger in your product and on your website

Written by Ruairí Galavan
Updated over a week ago

Turn off, show or hide the Intercom Messenger

Control which users and visitors can see the Messenger.

Written by Jack Jenkins
Updated this week

Let customers know you’re out of office

Set your exact office hours so your customers know when to expect a reply.

Written by Ruairí Galavan
Updated over a week ago

Customizing the Messenger for your business

Customize the Intercom Messenger (basics)

Set the Messenger's appearance, language, apps, reply time, visibility and more.

Written by Jack Jenkins
Updated this week

Customize the Intercom Messenger (technical)

Create a custom launcher, move its position on your site and more.

Written by Jack Jenkins
Updated over a week ago

Customize your Messenger home with apps

Help your visitors and customers get things done quickly with a personalized Messenger home.

Written by Liam Keegan
Updated this week

Configure your Messenger to support multiple brand styles

Support multiple brands on different domains — Set unique logos, colors, wallpapers, and more.

Written by Jack Jenkins
Updated over a week ago

Require leads to give their email to start a conversation

Only allow leads who give their email address to chat.

Written by Liam Keegan
Updated over a week ago

Control who can start conversations in your Messenger

Choose which users and visitors can start a new conversation with your team.

Written by Jack Jenkins
Updated this week

Localize Intercom to work with multiple languages

How to localize the Messenger, Articles, auto messages and more.

Written by Jack Jenkins
Updated this week

Article Search app — In bots and on mobile

Let customers search for and view help articles in conversations.

Written by Jack Jenkins
Updated this week

Control who can see the Messenger launcher on your site

Only show the Messenger to leads you want to chat to

Written by Jack Jenkins
Updated over a week ago

The Messenger JavaScript API

How do I end a session?

Call the Intercom shutdown method to clear your customers’ conversations when they log out of your app.

Written by Ruairí Galavan
Updated over a week ago

Intercom Messenger Cookies

How we use cookies in the Messenger

Written by Thibault Candebat
Updated over a week ago

The Intercom JavaScript API

Written by Ruairí Galavan
Updated over a week ago

Common questions and Messenger troubleshooting

Why can't I see the Messenger?

If the Messenger isn't appearing on your product or site, follow these steps to troubleshoot the issue.

Written by Jack Jenkins
Updated over a week ago

How do teammates appear in the Messenger’s team profile?

How the team profile shows your most recently active teammates.

Written by Liam Keegan
Updated over a week ago

Can I move the Messenger's position on my product or site?

You can move the Messenger's position to suit your product or site.

Written by Liam Keegan
Updated over a week ago

Is the Intercom Messenger accessible?

How the Messenger is built to be accessible, and ways you can help keep it accessible.

Written by Liam Keegan
Updated over a week ago

How does the Messenger work with different languages?

Written by Ruairí Galavan
Updated this week

When do borderless conversations appear?

Written by Ruairí Galavan
Updated over a week ago

Can I hide my location in the Messenger?

Written by Ruairí Galavan
Updated over a week ago

Can I disable the ability to send GIFs?

Disable the ability for customers and teammates to send GIFs.

Written by Liam Keegan
Updated over a week ago

Real-time messaging explained

How the Messenger shows alerts, when you're active, your team's response time and more.

Written by Ruairí Galavan
Updated over a week ago

Can I customize the Intercom Messenger?

Written by Ruairí Galavan
Updated this week