Intercom

Learn how to capture customer feedback and data.

6 great ways to use Surveys

Capture customer feedback and use it to create a better customer experience.

Our guide to making sure you and your customers get the most out of this opportunity.

Use the right survey to ask the right questions and gain actionable insights.

Learn how to set up your survey in this step-by-step guide.

Learn how to set up a Survey for your mobile app in this step-by-step guide.

Trigger a survey to send in your product automatically using rules.

Share your survey in and outside of your product via a shareable URL.

Trigger your mobile survey to send automatically with rules or share it as a link.

Best practices from our own surveys team to get the most from each opportunity.

Store customer responses as user attributes and use them to trigger a series, tailor workflows, and configure the Messenger experience.

Create different paths in your survey using branching logic to give each customer a tailored experience.

Optimize your survey for better results by A/B testing.

Analyze your survey results with advanced survey reports and unlock new customer insights.

Manage your Survey responses in Intercom or export them.

How to get the most out of customer feedback

Find answers and get help from Intercom Support and Community Experts