The Fin AI Agent answer debugger enables you to take action on outdated content or missing topics, directly from the inbox.

From the Inbox, any conversations where an AI agent was involved will have an Improve answer button on each AI-generated answer in the conversation thread.

Click on Improve answer to open the answer debugger in a side view. This provides a quick glance of existing content which Fin found relevant to the customer's question.

At the top of the answer debugger you'll see a summary of the customer question and the original answer that Fin generated.

Below the answer summary, you'll find a list of the top items from your Content library which Fin found relevant to this question.

Once you understand which sources Fin AI Agent used to answer that particular question, there are two options to improve how Fin handles the same question in the future: Create a new snippet, or update your existing content.

Snippets are a content source specifically created for Fin. Snippets are not publicly available to customers and are only there to be used by Fin to improve answer quality and coverage.

You can also directly update the existing source content Fin used to generate the answer, including:

On each content item, you can either click the link to open the item in a new tab, or click Edit (not available for external content) to open the content in edit mode.

The Fin AI Agent answer debugger lets you take direct action on answers that need improvement, helping keep Fin’s responses accurate, up to date, and aligned with customer needs.