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Create your workspace and invite the people you work with.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Create your account and invite the first people to your workspace.

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Our products explained

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Getting started with Intercom

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Your workspace settings

Use Intercom in your preferred language

Invite teammates during your free trial

Add, remove/delete, or export a teammate

Accept an invite to an Intercom workspace

How to use Teammate Alias

Set your default office hours

Share your expected response time

Manage multiple brands in Intercom

Organize team inboxes

Set custom office hours and reply times for your teams

Create additional workspaces

Create a test workspace in Intercom

Create a developer workspace in Intercom

Switching from Zendesk to Intercom

Historical data migration to Intercom

Control teammate and team visibility

How to tailor your AI topics with topic curation

Set a workspace-specific avatar

Manage workspace owners

Understanding translation behavior in Intercom

Setting up your workspace

Manage permissions effortlessly with custom roles

Set up custom roles with recommended permissions

Best practices for adding your Support team to Intercom

Best practices for testing Intercom and going live

Never miss a conversation or sign up

Let people know you're available without disrupting them

Best practices

Getting started FAQs

How teammates get notifications

How your NPS survey responses make Intercom better

How to export a HAR file for troubleshooting

Fin AI Agent explained

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Fin as a Customer Agent for service, sales, and more

Roles

Fin for Sales

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Fin Operator explained

How to use Fin Operator

Use Fin Operator for knowledge base management

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Fin Operator FAQs

AI knowledge management workflow: from setup to content readiness

Run a weekly support performance review with Fin Operator

How Operator credits with your Pro add on

How Operator credits work with a contracted Pro add-on

Fin Operator

Add your content for Fin AI Agent

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Fin Guidance best practices

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Fin Attribute best practices

Using Fin Attributes in workflows, reports, and the inbox

Manage Fin AI Agent's escalation guidance and rules

Use AI-powered content recommendations to improve Fin

Prevent emails from being closed using Fin Guidance

Configure Fin's behavior when no human agents are available

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