Customer EngagementAnna Murphy8 November 2023
Anna Murphy
Former Editor, Intercom
Customer EngagementAnna Murphy22 August 20224 ways to personalize your marketing messaging and boost engagement
Customer EngagementAnna Murphy2 August 2022Customer retention strategies: 5 best practices & 6 strategies for low churn
- Customer ServiceAnna Murphy26 July 2022
4 ways your support team can boost efficiency and do more with less
Anna Murphy7 June 2022From first touch to qualified lead: How to use live chat for sales
News & UpdatesAnna Murphy10 December 2021Revealed: How supply chain issues are affecting customers and support teams this holiday season
Customer ServiceSharon MoorhouseAnna Murphy5 October 2021How do you say no to customers?
Customer ServiceAnna Murphy17 August 2021What is proactive support?
Customer ServiceAnna Murphy19 July 2021Sparking conversations: How every team can benefit from conversational support
News & UpdatesAnna Murphy17 June 2021How Intercom is preparing for a return to the office
Customer ServiceAnna Murphy8 June 2021Conversational support isn’t just a nice-to-have – it’s make or break
Customer ServiceAnna Murphy1 June 2021The biggest challenges facing support teams right now (and how to solve them)
Customer ServiceAnna Murphy25 May 2021How the pandemic has changed customer support forever
Dee ReddyAnna Murphy13 May 2021Gong’s Linda Lin on customer success strategies for moving upmarket
Dee ReddyAnna Murphy29 April 2021360Learning’s Joei Chan on embracing innovation as a content marketer
Customer ServiceDee ReddyAnna Murphy15 April 2021MadKudu’s Francis Brero on how AI can boost your conversational support
Customer EngagementDee ReddyAnna Murphy25 March 2021CX pioneer Jeanne Bliss on building customer-centric businesses
Dee ReddyAnna Murphy25 February 2021CX expert Annette Franz on putting the 'customer' in 'customer experience'
- Customer ServiceAnna Murphy2 February 2021
Beyond CSAT: How customer satisfaction metrics are changing
Anna Murphy22 December 2020What we learned from Scale in 2020