Customer EngagementMark Iafrate6 December 2024
Mark Iafrate
GTM Lead, Webinars & Partner Marketing, Intercom
AI & AutomationMark Iafrate19 September 2024Innovating with AI: The latest insights from SaaS companies leading the way
Customer EngagementMark Iafrate16 July 2024Start Good Trouble: Why go-to-market is the new moat
- Product & DesignMark Iafrate17 April 2024
Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
- Customer ServiceMark Iafrate5 September 2023
Improving support quality while embracing AI: Strategies from Intercom and Klaus
Customer ServiceMark Iafrate29 March 20233 takeaways from the Customer Service Quality Benchmark Report 2023
- Customer EngagementMark Iafrate18 January 2023
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
Mark Iafrate15 July 2021How to use Intercom to generate more leads and close bigger deals – faster
- News & UpdatesMark Iafrate18 August 2020
Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently
- News & UpdatesMark Iafrate6 May 2020
Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale