News & UpdatesNiamh O'ConnorDavin O'Dwyer31 January 2024
Niamh O'Connor
Former Senior Editor, Intercom
Customer ServiceNiamh O'Connor11 January 2024CX leader Camille Acey on the evolving dynamics in customer service
Customer ServiceNiamh O'Connor5 December 2023Support-ify Wrapped: How can support teams make their numbers pop?
AI & AutomationNiamh O'Connor9 August 2023The 4 big myths about AI in customer service
AI & AutomationNiamh O'Connor19 April 2023Questions about our new AI agent, Fin? Here's everything you need to know
Customer ServiceNiamh O'Connor8 March 2023What is customer service and why is it important?
Customer ServiceNiamh O'Connor1 March 2023Why you need a customer support operations team
- Customer ServiceNiamh O'Connor15 February 2023
What is customer satisfaction (CSAT)?
- Customer ServiceNiamh O'Connor14 February 2023
5 ways to bridge the customer service expectation gap in 2024
- Customer ServiceNiamh O'Connor9 February 2023
The ultimate guide to live chat support
Product & DesignLiam GeraghtyNiamh O'Connor1 December 2022Intercom’s Product Principles: Building solutions that fit the bill
- Customer ServiceNiamh O'Connor22 November 2022
Automated customer service: Support your customers more efficiently and effectively
News & UpdatesNiamh O'Connor8 November 2022Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers
News & UpdatesNiamh O'Connor13 October 2022Catch up with New at Intercom, our fall product launch event
Product & DesignLiam GeraghtyNiamh O'Connor29 September 2022Engineering principles: Shaping the solution and building in small steps
- News & UpdatesNiamh O'Connor15 June 2022
Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom
Product & DesignLiam GeraghtyNiamh O'Connor9 June 2022Intercom’s product principles: Back to the basics
Product & DesignLiam GeraghtyNiamh O'Connor5 May 2022Let's talk principles: Exploring how we build product at Intercom
News & UpdatesNiamh O'Connor29 March 2022New at Intercom uncut: Watch our entire virtual launch event
EngineeringNiamh O'ConnorLiam Geraghty27 January 2022How do we feel about being called 'women in tech'?