Customer ServicePeter Dalton8 December 2025
AI in customer service
Customer ServiceBobby Stapleton18 December 2024The first 90 days with AI: A 4-step guide to get you started
Customer ServiceSummer Smith2 December 2024The AI agent buyer’s guide: How to make the right choice for your support needs
The TicketRuth O'Brien22 November 2024How transparency can help your customers get more out of AI support
Customer ServiceBeth McEntee10 October 2024Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation
Customer ServiceBeth McEntee10 October 2024Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT
Customer ServiceBeth McEntee10 October 2024Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent
Customer ServiceLiam Geraghty13 June 2024The Ticket: Unlocking customer service's strategic potential with AI
Customer ServiceRuth O'BrienBobby Stapleton13 June 2024You control your customer experience, not AI
Customer ServiceLiam Geraghty6 June 2024The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Customer ServiceLiam Geraghty24 May 2024The Ticket: Evolving your support org to thrive in the AI era
Customer ServiceRuth O'BrienBobby Stapleton23 May 2024How AI makes support work more meaningful
Customer ServiceDavin O'Dwyer9 May 2024Off Script: Into the future with AI-first Customer Service
- Customer ServiceRuth O'BrienBobby Stapleton26 April 2024
AI skepticism is giving way to curiosity among customer service teams
Customer ServiceLiam Geraghty25 April 2024The Ticket: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
Customer ServiceAlissa Tyrangiel10 April 2024Introducing Intercom's AI Copilot: Increase agent efficiency by 31%
Customer ServicePaul Adams10 April 2024There’s no going back – the new era of AI-first Customer Service has arrived
Customer ServiceLiam Geraghty21 March 2024The Ticket: Fueling the AI machine with the knowledge it needs
Customer ServiceLiam Geraghty7 March 2024The Ticket: How AI is transforming customer service tech stacks
Customer ServiceLiam Geraghty22 February 2024The Ticket: Understanding the changing economics of customer service in the age of AI