Customer EngagementRuairí Galavan4 April 2018
customer engagement
Jeff Gardner23 February 2018Build your customer relationships around consistency and trust
News & UpdatesJean-Pierre PequitoJasmine Jaume7 February 2018Convert your hottest leads right from Slack with our new two-way integration
News & UpdatesAdam Risman30 January 2018Intercom on Customer Engagement - now on audiobook
EngineeringRyan Sherlock8 November 2017Why you should have skin in the engineering game
Product & DesignJennifer Murphy6 November 2017Make online messaging personal by embracing the nonverbal
- News & UpdatesJohn Collins18 October 2017
New book: Intercom on Customer Engagement
Customer ServiceJeff Gardner4 October 2017Understanding the customer success pyramid
Customer ServiceRuairí Galavan19 September 2017How to reduce customer churn with webinars
Customer EngagementJohn Collins15 September 2017Send the perfect message with the five Ws
Product & DesignChelsea Fischbach8 September 2017What to do if your messaging becomes unmanageable
Product & DesignGreg Davis18 August 2017After product launches: how to complete the feedback loop
Product & DesignDes Traynor10 August 2017Harvesting the low hanging fruit of user onboarding
Customer EngagementZara Burke8 August 2017Crafting feature announcements that spur action
Customer EngagementGeoffrey Keating28 June 2017Learn how to nurture new signups beyond the free trial
Customer EngagementGeoffrey Keating17 May 2017What everyone ought to know about subject lines
Customer EngagementGeoffrey Keating18 April 2017What our data says about the best time to send messages
Customer ServiceRuairí Galavan31 March 2017Support tickets alone are not enough – it's time to offer conversational support
Product & DesignBrendan Fagan20 March 2017Design principles: what to do when nobody is using your feature
Customer EngagementRuairí Galavan6 January 201712 steps to create a great messaging strategy