News & UpdatesGeorge Williams21 December 2016
customer engagement
News & UpdatesSara YinKaren Church9 December 2016Your customers have mastered emoji. Now it’s your turn.
Customer EngagementDes Traynor20 July 2016Intercom's Matt Hodges on product marketing
News & UpdatesDaniel Harris1 June 2016How Smart Campaigns make marketing automation easier
Customer EngagementSara Yin25 April 2016Your brand is an experience not a logo
News & UpdatesGreg Davis20 January 2016What we shipped: 2015 year in review
Customer EngagementSara Yin2 December 2015MarketingProfs' Ann Handley on content marketing
News & UpdatesChristine Sotelo-Dag1 October 2015What we shipped: goals, teams, rules, and more
Customer ServiceJohn Collins9 September 2015Effective messages have real goals
Product & DesignDes Traynor1 September 2015Talk: Product strategy with massive impact
Customer ServiceJohn Collins25 August 2015Seven properties of effective messages
Customer ServiceKevin Rocci14 August 2015Better goals help Magoosh improve message performance by 11%
Product & DesignPaul Adams21 April 2015Emoji and stickers are just the beginning
Customer ServiceAdam Thomas12 January 2015Storyful stays relevant, timely, and authentic with Intercom
News & UpdatesMatt Hodges8 April 2014New in Intercom: A/B testing, increase message engagement
Product & DesignDes Traynor25 July 2013Analyzing Abandonment in Your Product
Customer ServiceDes Traynor7 June 2013The Danger of Dogfooding