Product & DesignLiam GeraghtyBeth McEntee9 November 2022
customers
Customer ServiceSharon MoorhouseAnna Murphy5 October 2021How do you say no to customers?
Customer ServiceSteven Schuler19 June 2018How customer support can keep up with customer expectations
Customer EngagementDes Traynor15 June 2018Using cohort analysis to improve retention
Customer EngagementMegan Moon13 June 2018Connect and conquer – build your brand by staging events
Customer EngagementRuairí Galavan4 April 2018Respect the inbox: How to improve customer communication
News & UpdatesEoghan McCabe27 March 2018Putting $125M to work for you, our customers
Camilla PielechJanet Cashin27 February 2018How to master your sales handover
Jeff Gardner23 February 2018Build your customer relationships around consistency and trust
EngineeringRyan Sherlock8 November 2017Why you should have skin in the engineering game
Customer EngagementSara Yin3 November 2017Using case studies to tell your story for you
Product & DesignJohn Collins26 May 2017Product feedback you should ignore
Customer EngagementDes Traynor3 March 20174 strategies to increase user engagement
Customer EngagementDes Traynor30 November 2016Reduce churn by re-engaging your customers
Product & DesignBrian Donohue21 July 2016Behind the messenger: making messaging human
Des Traynor18 July 2016How people buy your product
Product & DesignDes Traynor22 March 2016The when and where of product feedback
Customer ServiceJeff Gardner26 May 2015How we use Intercom to support Intercom customers
Customer EngagementMatt Hodges15 April 2015Podcast: Intercom's go-to-market strategy
Product & DesignPaul Adams15 August 2014The blind product manager