Fin Conversations Ep2: Inside The AI Agent Blueprint

We’ve just launched “The AI Agent Blueprint” – a two-part strategic map for launching and scaling AI in customer service.

It’s designed to help customer service, CX, and AI transformation leaders deploy fast, scale with confidence, and achieve meaningful business transformation with AI.

In this episode, Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory unpack what’s in the Blueprint, sharing hard-won lessons from Intercom’s own journey deploying AI, why it’s not about AI for AI’s sake, and what support leaders need to get right during this transformational time – from building a business case to rewiring their team structure. It’s a grounded, behind-the-scenes look at leading a CS organization through AI transformation.