Customer ServiceDeclan Ivory22 May 2026
Declan Ivory
VP of Customer Support, Intercom
Customer ServiceDeclan Ivory13 March 2026Transformation in action: What it takes to automate 81% of your customer service while improving CX
Customer ServiceDeclan Ivory5 March 2026Transformation in action: When support becomes the blueprint for company-wide AI
Customer ServiceDeclan Ivory27 February 2026Transformation in action: How AI is evolving support careers
Customer ServiceDeclan Ivory20 February 2026Transformation in action: Raising the bar for customer experience
Customer ServiceDeclan Ivory13 February 2026Transformation in action: Why ROI becomes clearer with deeper integration
Customer ServiceDeclan Ivory5 February 2026Transformation in action: Why AI deployment depth makes the difference
Customer ServiceDeclan Ivory28 January 2026The AI deployment gap is widening, don’t get left behind
Customer ServiceDeclan Ivory16 December 20252026 customer service planning series: Vol. 05
Customer ServiceDeclan Ivory9 December 20252026 customer service planning series: Vol. 04
Customer ServiceDeclan Ivory2 December 20252026 customer service planning series: Vol. 03
Customer ServiceDeclan Ivory25 November 20252026 customer service planning series: Vol. 02
Customer ServiceDeclan Ivory18 November 20252026 customer service planning series: Vol. 01
Customer ServiceDeclan Ivory15 October 2025What’s new with Fin 3: The best AI Agent for complex queries across every channel
Customer ServiceDeclan Ivory9 October 2025Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience
Customer ServiceDeclan Ivory12 August 2025Announcing The AI Agent Blueprint
Customer ServiceDeclan Ivory28 January 2025Customer service trends as we know them are dead
Customer ServiceDeclan Ivory13 November 2024Announcing our latest guide: ‘The New Economics of Customer Service’
Customer ServiceDeclan Ivory13 February 2024Defining customer support in 2025: Why it's key to your long-term success
Customer ServiceDeclan Ivory6 February 2024What I've discovered implementing an AI-driven customer service strategy