Declan Ivory

VP of Customer Support, Intercom

Declan heads up the Customer Support team at Intercom, supporting his team with years of operational expertise and strong leadership.

Published Feb 20, 2026 8 min

Transformation in action: Raising the bar for customer experience

Published Feb 13, 2026 6 min

Transformation in action: Why ROI becomes clearer with deeper integration

Published Feb 5, 2026 7 min

Transformation in action: Why AI deployment depth makes the difference

Published Jan 28, 2026 5 min

The AI deployment gap is widening, don’t get left behind

Published Dec 16, 2025 8 min

2026 customer service planning series: Vol. 05

Published Dec 9, 2025 5 min

2026 customer service planning series: Vol. 04

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03

Published Nov 25, 2025 5 min

2026 customer service planning series: Vol. 02

Published Nov 18, 2025 5 min

2026 customer service planning series: Vol. 01

Published Oct 15, 2025 13 min

What’s new with Fin 3: The best AI Agent for complex queries across every channel

Fin 3 hero image