Customer ServiceBobby Stapleton17 October 2025
Bobby Stapleton
Senior Director, Human Support, Intercom
The TicketBobby Stapleton15 July 2025Navigating AI metrics
Customer ServiceBobby Stapleton18 December 2024The first 90 days with AI: A 4-step guide to get you started
Customer ServiceBobby Stapleton18 July 2024The Ticket: How to lead your customer service team into the AI future
- The TicketRuth O'BrienBobby Stapleton10 July 2024
Why 'good' CX isn't good enough anymore
Customer ServiceRuth O'BrienBobby Stapleton13 June 2024You control your customer experience, not AI
Customer ServiceRuth O'BrienBobby Stapleton31 May 2024How AI is unlocking more meaningful work for customer service teams
- Customer ServiceRuth O'BrienBobby Stapleton23 May 2024
How AI makes support work more meaningful
- The TicketRuth O'BrienBobby Stapleton14 May 2024
Ready to transform your career, customer support leaders?
- Customer ServiceRuth O'BrienBobby Stapleton26 April 2024
AI skepticism is giving way to curiosity among customer service teams
Customer ServiceBobby Stapleton25 March 2024Customer service trends on tour: Bringing our 2024 report to life
Customer ServiceRuth O'BrienBobby Stapleton4 March 2024Embracing change, the customer service way
Customer ServiceRuth O'BrienBobby Stapleton20 February 2024Want to keep your customers? AI can help
Customer ServiceBobby Stapleton7 April 2021How support leaders measure (and improve) the quality of their customer support
Customer ServiceBobby Stapleton21 July 2020Key strategies to successfully scale your customer support team