Liam Geraghty

Published Sep 22, 2025 31 min

Lessons from Vanta: Scaling support through trust, education, and AI innovation

Published Aug 26, 2025 20 min

Fin Conversations Ep3: The blueprint for scaling AI in customer service

Published Aug 18, 2025 28 min

Exploring ‘The Wheel’: Clay’s rotational program creating future leaders through customer service

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game

Published Apr 3, 2025 36 min

The future of customer experience starts with smarter listening

Published Mar 27, 2025 39 min

The hidden cost of misdiagnosing customer issues (and how AI can help)