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Engage customers

Cohesive and coordinated campaigns

Send one-off messages or orchestrate full, integrated campaigns that drive customers to act—both inside your app and out.

Intercom’s difference is engagement

Connect with your customers wherever they are

    • Dai Wilson
      Overall we have seen in-product messages convert 8x higher than the same messages sent by email.
      Dai Wilson
      VP of Sales & Growth Marketing
      GetAccept
    • Portrait of Karissa Luttrell of Angi
      Intercom provides Angi with opportunities to engage our existing customers, onboard new ones, and educate them at the right time in the user journey. A big benefit is having another channel to reach our users through chat and in-product messages.
      Karissa Luttrell
      Director, Product Marketing
      Angi

    Build a personalized experience for every customer—at scale

    • Series

      Orchestrate cohesive messages across tons of channels—inside your app and out—with our visual campaign builder.

    • Split testing

      Test individual messages or entire messaging series to determine what types of campaigns perform best.

    • Advanced targeting

      Target customers specifically based on who they are and how they’ve engaged with your product and messages.

    • Apps & integrations

      Use apps in your messages to collect things like NPS, and connect Intercom to the rest of your tech stack with our 300+ out-of-the-box integrations.

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    Automate an even better customer experience

    Create multichannel campaigns and optimize performance with the Engagement OS.

    • Re-engage mobile customers with push messages

    • Create sophisticated message journeys with smart campaigns

    • Optimize performance with A/B testing

    Engage more customers inside or outside of your app

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    See Intercom in action
    • Get an introduction to Intercom and how it works
    • Watch on-demand demo videos
    • See how Intercom can help your business