Fin is the industry-leading AI Agent for customer service
Fully capable of handling your entire frontline support, Fin is the most cost-effective way to scale your support and deliver exceptional customer experiences.
- 14 day free trial. No credit card required.
Two products, one seamless experience
Intercom and Fin are built together, share the same record, knowledge, and inbox ensuring that every customer receives seamless support.
Intercom is a modern, AI-powered helpdesk with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service
Fin is capable of handling even the most complex customer questions, 24/7, and in 45+ languages.
Fin is the only AI Agent with human capabilities
Fin AI Agent can generate accurate answers by instantly learning everything about your company, products, and processes from your existing knowledge sources.
Fin is reliable, speaks 45 languages in your tone of voice, and follows your policies and procedures to consistently deliver the best possible customer experience.
Fin personalizes its service for every customer wherever they are, taking actions on their behalf, and adjusting quickly to serve their unique needs.
AI-generated insights help you identify which topics drive dissatisfaction, what knowledge Fin is missing, and what actions to set up next to improve quality and performance.
Fin is a leader in G2's AI Customer Support Agents category
The top performing AI Agent in customer service
76%
Fin customers see an average, out of the box resolution rate of 76%
99.9%
Fin’s industry-low hallucination rate makes it the safest AI Agent in customer service
Just $0.99 per outcome for human-quality service
With Fin, you only pay for the outcome you care about most—resolved conversations. There’s no minimum spend, and you can manage your usage by using limit controls.
Thousands of businesses have seen transformational results
In just 3 months, Fin is automating over 83% of our chat conversations, with a 75% CX Score and 95% actual customer-rated satisfaction. Customer experience was the biggest thing I was focused on…. I didn’t just want deflection, I wanted quality. And that’s exactly what we’re seeing.”
Fin AI Agent gives us the ability to save on a new hire and enables our team to concentrate on more complex, technical requests, which in turn, speeds up our entire bug resolution process.”
Copilot has been especially beneficial for our newer team members who are still learning. I'm seeing newer members that join are ramping up in their skill and ability faster as they're able to leverage this additional source for help.”