Benefits of a good knowledge base
Modern knowledge base solutions aren't just a collection of static text documents. They can support multiple forms of content, including videos and written guides. They can also integrate with the rest of your support experience to offer timely, personalized help to customers on-site, in-app or during a live chat.
With a customer-facing knowledge base in place, you'll see:
1. Faster resolution times Empower your customers to find answers to common questions themselves. A quick Google or on-site search gives them results faster than waiting for a response from your team.
2. Reduced support volume More self-service support options, such as a knowledge base, mean fewer inbound conversations for your team to handle. What could your team get done with more free time?
3. Happier customers When customers can immediately find an answer to their question in your knowledge base, they become more satisfied with your product.
4. Reduced costs Modern knowledge base software saves you money by automatically answering simple questions for you. This also frees up time for your support team to tackle more complex issues that have a bigger impact on customer happiness and long-term retention.