When you purchase Fin’s Premier Support, a team of tenured experts will guide you through our products and best practices — from implementation to training and ongoing world class support.
What types of services are available?
Premier Support
With Premier Support, you’ll get faster response times, convenient escalation paths for your most critical questions and access to our Premier Support team, 24/7.
Here’s what to expect with Premier Support:
Faster response times - Reach a real Premier Support teammate in under an hour for urgent issues, and in under two hours for everything else.
Increased availability - Get the help you and your team need, when you need it, even outside of standard business hours.
Engagement until resolution - You'll never be left waiting for a teammate. The Premier Support team hand off conversations at the end of their day to ensure constant support with a human until resolution.
Dedicated team - our Premier Support team are our most tenured teammates, with a deep understanding of our products and services, offering you a gold standard support experience.
Note: This is a paid service add-on required with your subscription. Contact Sales if you’re interested in this service.
Premier Support Rapid Response
With Premier Support Rapid Response, you’ll get the fastest response times our team has to offer, convenient escalation paths for your most critical questions and access to our Premier Support team, 24/7.
Here’s what to expect with Premier Support Rapid Response:
Premier Support Lead - Your own Premier Support POC for that extra level of support when you need it. This teammate will understand your business needs and be on hand to support when you need that extra level of insight.
Faster response times - Reach a real Premier Support teammate in under an hour, or in as little as 10 minutes with our fastest support plan.
Escalation support - Use our emergency escalation paths for urgent questions. Chat or email us on demand, or request to schedule video support.
Increased availability - Get the help you and your team need, when you need it, even outside of standard business hours.
Dedicated team - our Premier Support team are our most tenured teammates, with a deep understanding of our products and services, offering you a gold standard support experience.
Note: This is a paid service add-on required with your subscription. Contact Sales if you’re interested in this service.
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