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Multilingual Fin AI Agent

Allow Fin AI Agent to provide support in multiple languages.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

Provide your users with automated support in more languages, and increase the number of conversations Fin AI Agent gets involved in.

Fin AI Agent now supports AI Answers in:

Arabic, Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian).

Multilingual experience

Fin AI Agent will generate answers using content that is available in the language a question was written in.

For example, if a user writes their question in French, Fin will search for an answer in your available French content (i.e articles, snippets, PDF files, etc).

Fin AI Agent will only reply in one of the supported languages listed above if you have localized your Messenger and Content for this language. Fin will not translate existing content to provide answers in other languages.

How to set up multilingual Fin

Go to Knowledge > Content and click on New content to start adding content in the languages you want Fin to provide support in.

Any existing content you have in additional languages won't be automatically enabled for Fin. You must ensure the content is Available for AI Agent.

When a customer sends you a message, Fin AI Agent will look for content in the language your customer has written in, so ensure you have enough content that will cover your frequently asked questions in the languages you want to support.

See our Fin Best Practices for optimizing your support content.

Preview Fin AI Agent in different languages

Before setting Fin AI Agent live, you can test it by using the Messenger preview from Fin AI Agent > Overview. There is a dropdown to select the language you want to preview.

The conversations generated in the preview will appear in your inbox under the name Preview user so you can also see what Fin will look like for your Support reps.

Set Fin AI Agent live

When you're ready to set Fin AI Agent live to your customers, you can either do so via:

Monitor Fin AI Agent conversations in different languages

After you’ve set Fin live, a new Fin AI Agent conversations view will automatically be created in your Help Desk and pinned to all teammates’ lists.

You can also create a new Help Desk view by language(s). Use the Fin involved and Language options to set up your view.


Evaluate how Fin AI Agent performs in different languages

Once you’ve set Fin AI Agent live, you’ll have access to an AI Agent report found in Reports > Automation > Fin AI Agent.

You can filter the report by language. Click on Add filter > Language, and then select the languages you would like to filter the report by.

You can also create custom reports using these Fin metrics.

How Fin AI Agent's language detection works

You can read all about how Fin detects a customer’s language in this article: Automatic language detection in conversations.


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