The new Messenger ticket links make it easy for customers to independently create tickets directly from the Messenger Home, without needing to send them a ticket form.

This is now available for Web Messenger and our SDKS.

Go to Messenger Settings > Web > Content and click Customize Home with apps.

Scroll down to add the ticket links app by clicking the + icon.

Now you can select the ticket types you want to enable customers to create and their respective icons. To add multiple ticket types customers can choose from, click Add ticket type.

Upon clicking Done and saving, you'll see the ticket links card has been created and it will appear in the Messenger preview on the right.

Like other Messenger apps, you can set audience rules for ticket creation, which comes in super handy when you only want to show these ticket links to specific customers.

Then remember to click Save and set live to save these changes to your Messenger and allow customers to start creating tickets directly from the Messenger Home.

You can edit or remove the ticket links card by going to Messenger Settings > Web > Content and click Customize Home with apps.

Click on the ticket links card settings icon to make any changes.

Or click delete icon ⛔️ to remove the ticket links card from your Messenger Home apps.

Remember to click Save and set live to save these changes to your Messenger.

Clicking on a ticket link will open a ticket form which can be filled out and submitted. This is the same flow which is used when a teammate sends a ticket form to a customer from the Help Desk.