Intercom app

The best image dimensions for emails, in-app messages and conversations.

What size should images be in my message?

Easily export message and campaign data as a CSV file.

How do I export outbound message data?

Why hasn’t a user received my message?

Can I turn off replies for messages I send?

Technical details on creating and matching conversations.

What does Create Conversations mean?

Effortlessly connect users to key content using smart links.

What are smart links?

Check why a user did or did not receive an outbound message.

How do I check if a user matches an outbound message audience?

Filter and tag your users and leads using a CSV file to create a targeted audience.

How do I filter an outbound message audience from a CSV file?

Having issues with a Chat, Post, Banner, Survey, or Product Tour not sending as expected? Here are a few things to try.

Troubleshooting in-app messages

Beth-Ann Sher

Matthew Pelyhes

Liam Keegan

Commonly asked questions around sending outbound messages with Intercom.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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