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Premier Services

Strategic Intercom guidance, every step of the way

Let a team of experts guide you through our products and best practices—from implementation to training and ongoing world class support. Our suite of Premier Services will be there as you grow.
Strategic Intercom guidance, every step of the way
  • Premier Onboarding

    More value, faster, with one-on-one expert assistance from your onboarding specialist who will set you on track to meet your goals.
  • Premier Support

    The fastest response times our team has to offer—escalate your most critical questions to our Premier Support team, day or night.
  • Top companies choose Intercom

    Tailored, white-glove services

    Every business is different. So, choose one, two, or all three services for the most premium Intercom experience.
    Extra help to get up and running
    • Technical installation

      Our experts will walk you through installing the product, implementing your data, and adding apps and integrations.

    • Strategic planning

      Your Premier Onboarding specialist will listen to your business goals, and recommend the ideal Intercom configuration for your team.

    • Workflow configuration

      Add the best workflows, settings, and automation to set up your team for success —one of our specialists will be there to guide you.

    • Customized admin training

      Learn your way around the Intercom platform in customized admin training sessions.

    Ongoing, value-adding optimization
    • Training and education

      Stay up to speed on all things Intercom with training sessions tailored perfectly for key members of your team.

    • Project management

      Stay on track to reach your goals with strategic success plans and project management.

    • Configuration guidance

      Build the best workspace for your team with design and consultation sessions.

    • Optimize and iterate

      Keep expanding and evolving how you use Intercom with ongoing optimization sessions scheduled when you need them.

    Flexible, personal support
    • Faster response times

      Reach a real Premier Support teammate in under an hour, or in as little as 10 minutes with our fastest support plan.

    • Escalation support

      Use our emergency escalation paths for urgent questions. Chat or email us on demand, or request to schedule video support.

    • Increased availability

      Get the help you and your team need, when you need it, even outside of standard business hours.

    “We have 25 teams using Intercom, and growing! Our Success Manager, Christina, has an amazing amount of practical knowledge and is always willing to help with our goals.”

    Stephen Kelly, Product Owner