Declan Ivory

VP of Customer Support, Intercom

Declan heads up the Customer Support team at Intercom, supporting his team with years of operational expertise and strong leadership.

Published Nov 13, 2024 3 min

Announcing our latest guide: ‘The New Economics of Customer Service’

The New Economics of Customer Service Guide

Published Feb 13, 2024 16 min

Defining customer support in 2025: Why it’s key to your long-term success

What is customer support_ Defining customer support in 2023

Published Feb 6, 2024 3 min

What I’ve discovered implementing an AI-driven customer service strategy

Declan Ivory lessons blog hero

Published Jan 2, 2024 12 min

How to implement live chat support for the best customer experience

Published Sep 12, 2023 15 min

A whole new world: The exciting new roles AI is creating in customer support

CS roles in the age of AI

Published Jul 13, 2023 9 min

To AI or not to AI? The support leader’s dilemma

Customer Service Leaders in the age of AI

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Customer Service Chatbots

Published Dec 14, 2022 5 min

How do customers want to talk to businesses? Our new survey reveals what you need to know

How do customers want to talk to businesses? Our new survey reveals what you need to know