Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. You can also find him hosting the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.

Published Mar 22, 2016 2 min

The when and where of product feedback

Published Mar 14, 2016 1 min

Word of mouth

Published Jan 7, 2016 44 min

Intercom’s Paul Adams on product

Published Dec 28, 2015 12 min

What does your product roadmap say about you?

Published Dec 10, 2015 47 min

Strategyn’s Tony Ulwick on Jobs-to-be-Done

Published Nov 3, 2015 2 min

Our new book: Intercom on Customer Support

Published Oct 15, 2015 34 min

Brian Balfour on creating meaningful growth

Brian Balfour on creating meaningful growth

Published Oct 9, 2015 3 min

Two product principles often forgotten

Published Sep 29, 2015 42 min

Facebook’s Margaret Gould Stewart on product design at scale

Facebook’s Margaret Gould Stewart on product design at scale

Published Sep 1, 2015 19 min

Talk: Product strategy with massive impact

Talk: Product strategy with massive impact