Geoffrey Keating

Former Senior Editor, Intercom

Published Mar 20, 2018 2 min

Reduce your churn with a retention messaging strategy

Published Dec 15, 2017 2 min

The hidden costs of indecision

Published Oct 26, 2017 33 min

Copy Hackers’ Joanna Wiebe on crafting copy that converts

Published Oct 24, 2017 2 min

The Upsell Messaging Starter Kit: taking the selling out of upselling

Published Oct 17, 2017 3 min

Intuition is about more than trusting your gut

Published Sep 29, 2017 3 min

Your marketing doesn’t need to reinvent the wheel

Published Sep 12, 2017 5 min

Breaking the curse of knowledge in your writing

Published Aug 15, 2017 2 min

How to create the perfect onboarding messaging campaign

Published Jul 20, 2017 29 min

Intercom’s Karen Church on product analytics

Published Jul 18, 2017 1 min

Behind the scenes: The Inside Intercom World Tour