Product & DesignSophie Woods20 May 2026
Product & Design
Our latest thinking on building and designing great products
Product & DesignBrian Donohue10 March 2026Fin Product Updates: February recap
Product & DesignMark O'Donovan9 February 2026CX Score: How we built a metric support leaders can defend
Product & DesignRussell Norris30 October 2025How to build a Content Design Agent
Product & DesignRussell Norris9 July 2025Notes from a product design vibe coding hackathon
Product & DesignLiam Geraghty6 March 2025Intercom on Product: Designing for clarity
Product & DesignPranava Tandra24 January 2025Designing for clarity: How we restructured Intercom’s information architecture
Product & DesignDavin O'Dwyer11 July 2024Off Script: Designing the future with AI
Product & DesignLiam Geraghty30 May 2024Intercom on Product: Making the jump from B2C to B2B product management
Product & DesignBethany Clark15 May 2024B2B vs B2C product management: How different are they really?
Product & DesignMark Iafrate17 April 2024Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
Product & DesignLiam Geraghty14 March 2024Intercom on Product: The evolution of product management in the age of AI
Product & DesignLiam Geraghty8 February 2024Intercom on Product: How to design standout products in an AI world
Product & DesignDes Traynor18 January 2024Intercom on Product: Riding the AI wave in 2024
Product & DesignMolly Mahar17 January 2024A new age of UX: Evolving your design approach for AI products
Product & DesignNadine Mansour19 September 2023Navigating product-market fit: An inside look at Intercom's new 'PMF Panel'
Product & DesignDes Traynor15 September 2023Intercom on Product: Product strategy in the age of AI
Product & DesignLiam Geraghty7 September 2023Shopify UX Director Elizabeth McGuane on why design should start with words
Product & DesignJo Nieć29 August 2023Unlocking customer value with data: How we developed the Customer Milestones Framework
Product & DesignDes Traynor25 May 2023Intercom on Product: The AI revolution and the future of customer service