Product & Design

Our latest thinking on building and designing great products

Published Sep 19, 2023 10 min

Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

Product-Market Fit PMF Panel hero image

Published Sep 15, 2023 41 min

Intercom on Product: Product strategy in the age of AI

Intercom on Product Episode 21 – Des Traynor and Paul Adams

Published Sep 7, 2023 45 min

Shopify UX Director Elizabeth McGuane on why design should start with words

Published Aug 30, 2023 55 min

The emergence of superintelligent AI

The emergence of superintelligent AI - Fergal Reid and Emmet Connolly

Published Aug 29, 2023 9 min

Unlocking customer value with data: How we developed the Customer Milestones Framework

Customer Milestones Framework – Hero Image

Published Aug 10, 2023 6 min

AI-powered UI (aka “Return of the Chat”)

How AI will affect UI design - hero illustration

Published Jun 8, 2023 59 min

From science fiction to tech reality: Exploring the impact of AI

From science fiction to tech reality: Exploring the impact of AI – Emmet Connolly and Fergal Reid

Published May 25, 2023 30 min

Intercom on Product: The AI revolution and the future of customer service

Intercom on Product Episode 20 – Paul Adams Des Traynor

Published May 17, 2023 45 min

Building AI that works: How to navigate the AI frontier as a product leader

Hello, Fin: Riding the wave of building product in the age of AI

Published Mar 2, 2023 34 min

Intercom on Product: Our manifesto for next-generation customer service

Intercom on Product