Product & Design

Our latest thinking on building and designing great products

Published Feb 27, 2020 46 min

Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Published Feb 20, 2020 32 min

Buster Benson on the art of productive disagreement

Published Feb 18, 2020 28 min

Intercom on Product: Why making every day count is key to progress

Published Jan 21, 2020 11 min

Why 36% is the magic number: Finding the right amount of text in mobile apps

Published Jan 16, 2020 30 min

Miro’s Andrey Khusid on the art of distributed teamwork

Published Jan 9, 2020 33 min

Design expert Jared Spool on teaching UX to the next generation

Published Jan 3, 2020 8 min

Proper botiquette – five rules for designing impactful chatbots

Published Jan 3, 2020 41 min

Intercom on Product: The dawn of a new decade

Published Dec 10, 2019 14 min

Ship outcomes, not just features, with the Product Impact Framework

Published Nov 25, 2019 31 min

Intercom on Product: The intersection of company and product strategy