Product & Design

Our latest thinking on building and designing great products

Published Sep 12, 2019 29 min

Human-Centered Design Network’s Gerry Scullion on inclusive architecture

Published Sep 5, 2019 29 min

Intercom on Product: Rise of the “keyboard-first” generation

Published Aug 28, 2019 16 min

Customer feedback strategy: How to collect, analyze, and take action

customer feedback intercom

Published Aug 22, 2019 28 min

Intercom’s Jonathon Colman on why content designers should do less

Published Aug 15, 2019 30 min

Lean UX author Jeff Gothelf on why design must have a seat at the table

Published Aug 13, 2019 29 min

The tools we use: Challenging dogma in the design process

Published Jul 25, 2019 32 min

Intercom on Product: The principles behind how we build

Published Jul 4, 2019 30 min

Josh Seiden on why product teams should focus on outcomes over output

Published Jul 3, 2019 12 min

Shortcuts to superpowers: What an emerging design pattern tells us about disruption

Published Jun 27, 2019 15 min

Intercom on Product: The most valuable meetings for building product