The Ticket: Listen to highlights from Pioneer 2024

Last week, we hosted our Pioneer summit in London. The day-long event brought together industry leaders and experts to explore how AI is revolutionizing customer service. In this episode, we bring you highlights from the event, including insights from:

• Intercom Co-founder and CEO Eoghan McCabe, outlining our big ambitions in the customer service space.
• Chief Product Officer Paul Adams, introducing Fin 2, our next-generation AI agent for customer service.
• Co-founder and Chief Strategy Officer Des Traynor, delivering a big-picture talk on the impact of LLMs.
• Renowned industry analyst Benedict Evans, sharing his perspective on how to see through the AI hype.

We also hear from Intercom customers Natalie Hurst from Nuuly, Constantina Samara from Synthesia, and Angelo Livanos from Lightspeed Commerce, who share the results they’re already seeing from Intercom’s Fin AI Agent.

To check out the sessions in full, you can watch them all on demand here.