EngineeringKesha MykhailovNiamh Young21 April 2026
AI
News & UpdatesDarragh Curran12 March 2026From resolutions to outcomes: Evolving how Fin delivers value
Customer ServiceChris Murray18 September 2025Navigating the AI storm: How to harness the power of AI without being crushed by it
Product & DesignRussell Norris9 July 2025Notes from a product design vibe coding hackathon
Customer ServiceGus Aldaya27 February 2025Transform gaming support: Give every player VIP-level service with Fin
AI & AutomationKelly Farrell6 February 2025From support to sales: Turn ecommerce conversations into customers with Fin
AI & AutomationMark Iafrate19 September 2024Innovating with AI: The latest insights from SaaS companies leading the way
Customer ServicePaul Adams10 April 2024There’s no going back – the new era of AI-first Customer Service has arrived
Product & DesignMolly Mahar17 January 2024A new age of UX: Evolving your design approach for AI products
AI & AutomationCathal Horan27 November 2023Understanding AI: How we taught computers natural language
AI & AutomationLiam Geraghty23 November 2023All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
Product & DesignDes Traynor15 September 2023Intercom on Product: Product strategy in the age of AI
Customer ServiceMark Iafrate5 September 2023Improving support quality while embracing AI: Strategies from Intercom and Klaus
AI & AutomationLiam Geraghty30 August 2023The emergence of superintelligent AI
Liam Geraghty17 August 2023Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
AI & AutomationDes Traynor10 August 2023AI-powered UI (aka "Return of the Chat")
AI & AutomationNiamh O'Connor9 August 2023The 4 big myths about AI in customer service
AI & AutomationLiam Geraghty13 July 2023AI educator Kavita Ganesan on uncovering AI opportunities in your business
Customer ServiceDeclan Ivory13 July 2023To AI or not to AI? The support leader’s dilemma
AI & AutomationLiam Geraghty29 June 2023Becoming Fin: The story behind the name of our AI chatbot