AI & AutomationLynsey DuncanCormac O'Dwyer27 June 2023
AI
AI & AutomationLiam Geraghty22 June 2023Adapting to the AI revolution in CS: Discussing our 2023 AI report
News & UpdatesBob Wallis13 June 2023Everything you need to know about Fin, the breakthrough AI bot transforming customer service
AI & AutomationLiam Geraghty8 June 2023From science fiction to tech reality: Exploring the impact of AI
AI & AutomationDavid BrodiganDavin O'Dwyer31 May 2023Glossary of AI terms: Understanding GPT, neural networks, and more
Product & DesignLiam Geraghty17 May 2023Building AI that works: How to navigate the AI frontier as a product leader
Customer ServiceRuth O'Brien9 May 2023Adding AI to your support team can be daunting. Our advice? You’ve got this
Customer ServiceDeclan Ivory3 May 2023How customer service chatbots are redefining customer experience
Customer ServiceBeth McEntee26 April 2023AI trends that are giving support leaders a competitive advantage
AI & AutomationNiamh O'Connor19 April 2023Questions about our new AI agent, Fin? Here's everything you need to know
AI & AutomationLiam Geraghty30 March 2023Customer support just got smarter: A closer look into our new ChatGPT-powered bot
Customer ServicePaul Adams21 March 2023How AI will change the nature of customer service work
Customer ServiceDes Traynor14 March 2023Conversation starter: A chat about our groundbreaking new AI chatbot
Customer ServiceFergal Reid14 March 2023Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4
Customer ServiceLiam Geraghty9 March 2023The GPT effect: A new era of customer service
Customer ServiceLiam Geraghty22 February 2023Hi, Robot: Intercom interviews ChatGPT
Product & DesignLiam Geraghty7 February 2023AI in the designer's toolbox: Shaping the future with ChatGPT
AI & AutomationDes Traynor2 February 2023ChatGPT is here to stay. Where will it take us?
Customer ServiceDes Traynor31 January 2023Our grand experiment with GPT and generative AI
News & UpdatesFergal Reid31 January 2023Announcing Intercom's new AI features