News & UpdatesPaul Adams8 August 2018
bots
AI & AutomationSebastian McKenna LongEmily O'Byrnes28 May 2018The one simple question our bot asks that saves our sales team hours
Product & DesignDes Traynor21 December 2017What 2017 taught us about product
Product & DesignKostya Gorskiy18 December 2017What we learned building our bot
News & UpdatesPaul Adams21 November 2017The future of our Operator bot is in London
Product & DesignShekMan Tang11 October 2017The cult of conversational design: why forms aren't dead yet
Customer ServiceJeff Gardner4 October 2017Understanding the customer success pyramid
Product & DesignElizabeth McGuane16 August 2017Naming a new product? Start with the job.
Product & DesignElizabeth McGuane24 May 2017Designing half of a conversation
Product & DesignElizabeth McGuane11 January 2017Bot names - what should you name yours?
Product & DesignDes Traynor5 January 2017Product trends with Intercom's Paul Adams and Emmet Connolly
Product & DesignBrandon Chu16 December 2016Conversational commerce: 3 examples to validate the hype
Product & DesignHugh Durkin31 October 2016Browsers, not apps, are the future of mobile
Product & DesignBenjamin Keyser20 September 2016The killer feature of messaging no one’s talking about
Product & DesignEmmet Connolly18 May 2016Principles of bot design