AI & AutomationWilliam Lane1 July 2026
Customer Service
AI & AutomationFred Walton18 June 2026Conversation design: How to make your AI Agent communicate like your team
AI & AutomationDawn Perrott11 June 2026How to make the case for giving your AI Agent system access
Customer ServiceBeth-Ann Sher27 May 2026The ultimate guide to knowledge management for your Service Agent
Customer ServicePeter Dalton8 December 2025Setting the standard for support: What Spain’s new customer service law signals
Customer ServiceChris Murray18 September 2025Navigating the AI storm: How to harness the power of AI without being crushed by it
Customer ServiceDeclan Ivory28 January 2025Customer service trends as we know them are dead
Customer ServiceSummer Smith2 December 2024The AI agent buyer’s guide: How to make the right choice for your support needs
The TicketRuth O'Brien22 November 2024How transparency can help your customers get more out of AI support
Customer ServiceDeclan Ivory13 November 2024Announcing our latest guide: ‘The New Economics of Customer Service’
- The TicketRuth O'Brien25 September 2024
Four key steps for training your customer support team for AI
The TicketRuth O'BrienBobby Stapleton10 July 2024Why 'good' CX isn't good enough anymore
Customer ServiceLiam Geraghty13 June 2024The Ticket: Unlocking customer service's strategic potential with AI
Customer ServiceRuth O'BrienBobby Stapleton13 June 2024You control your customer experience, not AI
Customer ServiceRuth O'BrienBobby Stapleton31 May 2024How AI is unlocking more meaningful work for customer service teams
Customer ServiceLiam Geraghty24 May 2024The Ticket: Evolving your support org to thrive in the AI era
Customer ServiceLiam Geraghty16 May 2024The Ticket: Mapping out the first 90 days with AI-first Customer Service
- The TicketRuth O'BrienBobby Stapleton14 May 2024
Ready to transform your career, customer support leaders?
Customer ServiceLiam Geraghty1 May 2024The Ticket: Exploring customer service career paths in the age of AI
Customer ServiceDeclan Ivory13 February 2024Defining customer support in 2025: Why it's key to your long-term success